Someone is always
watching over it.
Every Galactica Protection system is monitored around the clock and looked after on a schedule — faults caught and resolved before you ever notice them. Care is how a system stays as sound in year five as it was on day one.
System status: monitored. Every protected home sits under continuous watch and a defined response protocol.
Installed is where most companies stop. It's where care begins.
A security system is a living thing — firmware ages, connections drift, threats change. Care is the discipline of keeping yours as sound in year five as it was on the day it was commissioned. It works on three levels, each a genuine step up from the last.
Always monitored
Every protected home sits under continuous monitoring from the day it goes live — not as an add-on, but as the floor beneath everything. A security system without it is unfinished.
Proactively managed
Beyond watching, we look after the system so you don't have to think about it — remote health management catching faults, and scheduled visits that keep every component current.
One accountable party
Because Galactica designed and installed it, there is one party responsible for every layer. No hand-offs, no "that's the alarm company, not us." One number, one standard.
One signal. A defined sequence. Every time.
What happens after an alarm shouldn't depend on who's on shift or how the day is going. It follows a protocol agreed in advance — the same four stages, held to exactly.
Detect
The system recognises a genuine event and verifies it against its own logic before acting.
Signal
A confirmed alert travels a secure dual-path connection — two routes, no single point of failure.
Assess
The signal is received and evaluated under a defined protocol — structured checks, not guesswork.
Respond
Escalation follows the order you agreed — you, a keyholder, or the emergency services.
Maintenance you don't have to remember.
A security system quietly degrades if no one tends it. Galactica Care takes that off your hands entirely — watched remotely, serviced on schedule, kept current by design.
Firmware
Kept current and secure across every component.
Configuration
Verified against how the system should behave.
Failover
Dual-path and backup routes tested, not assumed.
Hardware
Sensors, power and connections checked before failure.
Our baseline is higher than most firms' best.
Because a security system is incomplete without monitoring, Protection's Essential level already includes what many treat as a premium extra. Active builds proactively on top of it.
Levels of care, distinct from the three system tiers — any system can be looked after at either level.
The floor beneath every Protection relationship — a monitored, accountable system from day one. Substantial by design, because a security system without monitoring is unfinished.
Everything in Essential, plus the proactive layer that keeps the system sound between events. A natural step up — because the monitoring foundation is already in place.
Signature — your whole home, one contract
For an all-Galactica estate: every system consolidated into a single whole-home relationship and guarantee. Explore at group level →
Security Health Check
A standalone assessment of a system installed by someone else — serviced, assessed against the Galactica standard, with a clear path to it. A distinct service, not a Care tier, with explicit limits on inherited work.
The relationship doesn't end at the handover. It starts there.
Every Galactica Protection engagement begins in confidence — no obligation, no pressure. Tell us about your home, and we'll show you what being properly looked after actually looks like.
Start the conversation